Garanti BBVA Introduces Generative AI Banking Information Experience in Türkiye

Garanti BBVA Introduces Generative AI Banking Information Experience in Türkiye

(IN BRIEF) Garanti BBVA has launched its banking information app experience on ChatGPT in Türkiye, following BBVA’s earlier rollout of the ChatGPT app experience in Italy and Germany. The app allows users to access current information about Garanti BBVA’s banking products, services and processes directly within ChatGPT. Topics include credit cards, loans, investment products and digital banking services. Garanti BBVA emphasised that the app is informational only. It does not access personal or financial data and does not perform customer-specific banking transactions. Executive Vice President Ceren Acer Kezik said the launch reflects Garanti BBVA’s focus on technology, innovation and the future of banking, as generative AI changes how users access information and interact with digital services.

(PRESS RELEASE) ISTANBUL, 28-Jul-2026 — /EuropaWire/ — Garanti BBVA has introduced its banking information experience on ChatGPT, making the service available to users in Türkiye following BBVA’s earlier launch of the ChatGPT app experience in Italy and Germany.

The move marks another step in Garanti BBVA’s efforts to bring digital banking information to generative AI platforms.

As one of the first financial institutions featured in the ChatGPT app library, Garanti BBVA enables users to access current information about its banking products, services and processes directly within the ChatGPT chat experience.

By adding the Garanti BBVA app to their ChatGPT conversations, users can quickly find information on a wide range of topics.

These include credit cards, loans, investment products, digital banking services and other banking-related processes.

The experience is designed to allow users to obtain product and service information without leaving ChatGPT.

Garanti BBVA said the app provides informational support only.

It does not access users’ personal or financial data and does not carry out customer-specific banking transactions.

Ceren Acer Kezik, Executive Vice President of Garanti BBVA, said technology and innovation are not only key drivers of digitalisation, but also important tools for shaping the future of banking.

She said generative AI is redefining how people access information and interact with digital services.

According to Kezik, Garanti BBVA aims to make the banking experience a more natural part of customers’ everyday lives by being present on the digital platforms they already use.

She said that, after the BBVA Group launched the experience in Europe, Garanti BBVA is now bringing it to Türkiye by making the Garanti BBVA app available on ChatGPT.

Kezik added that this step could open new possibilities for the interaction between financial services and artificial intelligence.

She said Garanti BBVA will continue turning new technologies into tangible value for customers, developing innovative experiences that support transformation in banking and introducing applications that help shape the future of the sector.

Users can access the Garanti BBVA app by logging in to ChatGPT, opening the Apps section from the left-hand menu, selecting the Garanti BBVA app and connecting it to their ChatGPT account through the Install App option.

Once connected, users can interact with the app in any conversation by typing @GarantiBBVA.

This allows them to access up-to-date information about Garanti BBVA’s products, services and banking processes directly through ChatGPT.

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SOURCE: BBVA