Fortum Earns Nomination for Best Customer Service in Norway’s Electricity Sector After Significant Customer Engagement

Fortum Earns Nomination for Best Customer Service in Norway’s Electricity Sector After Significant Customer Engagement

(IN BRIEF) Fortum has been nominated once again for Norway’s Best Customer Service in the electricity sector, reflecting its commitment to customer satisfaction. The nomination follows over 20,000 customer interviews, and the award ceremony will take place during the Customer Service Days in Oslo. Fortum’s customer service team has been instrumental in addressing concerns around fluctuating electricity prices, providing assistance with energy management, and utilizing the company’s app. CEO Hans-Erik Ramsdal emphasized that customer service remains central to the company’s operations, with direct customer feedback contributing to continuous improvements in service delivery. Fortum continues to lead by example, having secured top positions in similar rankings last year.

(PRESS RELEASE) ESPOO, 7-May-2025 — /EuropaWire/ — Fortum, last year’s winner, has once again earned a spot among the top three finalists nominated for the prestigious “Norway’s Best Customer Service in the Electricity Sector” award. This recognition underscores Fortum’s ongoing commitment to providing exceptional service to its customers, an accomplishment that highlights the company’s dedication to customer satisfaction.

The nomination, which comes after over 20,000 customer interviews, will culminate in the presentation of the award during the Customer Service Days in Oslo this May, as noted by Kundeserviceavisen.

Focusing on Customer Concerns

In light of the volatility in electricity prices since the onset of the energy crisis stemming from Russia’s actions in Europe, many customers have expressed concerns about the rising costs. Fortum’s customer service team plays a pivotal role in addressing these concerns, providing advice on energy-saving techniques, how to best utilize Fortum’s various services, and offering insights into navigating the electricity market.

Sanjin Pekusic, Team Manager for Fortum’s Customer Service, emphasizes the importance of their service: “Customer service is an essential channel for assisting our customers, especially during these challenging times. Many are anxious about high electricity prices and seek advice on how to manage their consumption and understand market trends.”

With thousands of customer inquiries each month, Fortum’s team prioritizes ensuring that every interaction is meaningful, resolving issues and following up on feedback promptly to improve customer experience.

Customer Service at the Core of Fortum’s Operations

Hans-Erik Ramsdal, Managing Director of Fortum Strøm, describes customer service as the heart of the company. “Customer service is at the frontline of our operations,” says Ramsdal. “Our team not only listens and engages with customers but also takes valuable feedback to help us refine and enhance our services.”

Ramsdal himself has dedicated considerable time speaking directly with customers, fostering open lines of communication through a recent initiative that allowed customers to reach out to him personally. These interactions, he notes, have been informative, with customers asking about everything from app functionalities to the intricacies of the electricity market. Ramsdal adds that some of the company’s senior customers have demonstrated impressive control over both energy-saving practices and the app’s features.

A Continued Legacy of Excellence

The award nomination this year is a continuation of Fortum’s success from last year when the company secured both the first and third positions, with Fortum and NorgesEnergi (now integrated into Fortum) being recognized. “We are incredibly proud to be nominated for the third consecutive year,” says Ramsdal. “After last year’s victory, this recognition confirms that we are committed to putting our customers first and maintaining our leadership in Norway’s electricity sector.”

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SOURCE: Fortum Corporation