European Travel Agents’ and Tour Operators’ Association announces its position on the upcoming European Commission review of the Package Travel Directive

European Travel Agents’ and Tour Operators’ Association announces its position on the upcoming European Commission review of the Package Travel Directive

(PRESS RELEASE) BRUSSELS, 10-Nov-2021 — /EuropaWire/ — ECTAA, the European Travel Agents’ and Tour Operators’ Association has released its position on the upcoming  review of the Package Travel Directive by the European Commission. The Covid 19 pandemic, the worst crisis to date for the travel industry, has also highlighted the shortcoming of the existing EU legislations governing the sale of travel and transport services. Therefore, the European Commission has recently announced that a review is due on the existing Package Travel Directive and a possible revision of the text is considered.

During the Covid19 pandemic, package organisers/retailers could not refund their customers due to their inability to recover the traveller’s monies from service providers, and more specifically from airlines. This situation had been detrimental for the whole value chain in particular for travellers using a travel agent or a tour operator. There is an urgent need to strengthen travellers rights in areas not addressed by the PTD yet.

ECTAA position aims at tackling the two main lessons learnt from the pandemic. Firstly, aligning the standards of protection of other passenger legislations (in particular Air Passenger rights regulation) to the ones of the PTD to resolve conflicting provisions. Secondly the importance to legislate about Business-to-Business relations to allow the travel ecosystem to keep functioning is case of disruptive events.

ECTAA is therefore inviting the Commission to revise the Package travel directive. In particular the Commission should set up the long-awaited and much needed protection against airlines’ insolvency and provide for the obligation for service providers holding package traveller’s prepayment to swiftly refund package organiser, so they can in turn refund their customers.

Said Pawel Niewiadomski, President of ECTAA “In the end, the crisis has shown that travellers protection could be improved only if the whole ecosystem works in a harmonised way. This is why air passengers’ protection and Business-to-Business relationships have to be up to package travel standards”.

The position is publicly available on ECTAA’s website.

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About ECTAA
ECTAA represents some 70,000 travel agents and tour operators in Europe, which provide consultancy and sell transport, accommodation, leisure and other tourism services as well as combined products to leisure and business customers.

Media contact:
Mr Benoît Chantoin, Director Legal and Consumers Affairs
ECTAA – Group of National Travel Agents’ and Tour Operators’ Associations within the EU
Rue Dautzenberg 36, B-1050 Brussels – tel: +32 2 644 34 50 /
e-mail: bchantoin@ectaa.eu

SOURCE: ECTAA

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