CMA CGM Launches “My Exclusive Concierge” to Offer Personalized 24/7 Customer Support

CMA CGM Launches “My Exclusive Concierge” to Offer Personalized 24/7 Customer Support

(IN BRIEF) CMA CGM has introduced a new premium service called “My Exclusive Concierge” to provide customers with tailored support around the clock. As part of the CMA CGM+ value-added services, this initiative ensures continuous, personalized assistance to meet the unique needs of each client, with a dedicated team available 24/7. The service includes personalized shipment monitoring, quick resolution of customer requests, and customized analytics reports. “My Exclusive Concierge” is available across CMA CGM, ANL, and CNC brands, enhancing customer satisfaction and setting a new standard in the shipping industry.

(PRESS RELEASE) MARSEILLE, 4-Mar-2025 — /EuropaWire/ — In a time when uncertainty is a staple of global supply chains, CMA CGM recognizes the need to provide their customers with a greater level of reassurance. To ensure clients experience complete peace of mind, CMA CGM is thrilled to launch “My Exclusive Concierge,” a new premium customer service offering designed to meet the individual needs of every customer with a dedicated team available 24/7.

This launch represents a significant step in the company’s mission to enhance its relationship with customers by providing continuous, personalized assistance. The service is built on the understanding that each customer has unique requirements, and the specialized team of concierge agents is equipped to deliver tailored support that exceeds expectations.

“My Exclusive Concierge” is part of the CMA CGM+ suite of value-added services. It sets a new standard in the shipping industry, providing customers with a personalized, white-glove service supported by a dedicated team available around the clock. This initiative underscores CMA CGM’s commitment to offering unparalleled service quality.

Charles-Henry Babin de Lignac, Head of CMA CGM+ value-added services, stated, “We are excited to introduce ‘My Exclusive Concierge’ as part of our continued dedication to customer satisfaction. We believe this new service will redefine service excellence in the shipping industry, with a team specially trained to provide bespoke, efficient support whenever it’s needed.”

Key Features of My Exclusive Concierge:

• Round-the-Clock Availability: The dedicated concierge team is available 24/7 to assist customers through their preferred communication channel—be it phone, email, or Teams. Whether responding to inquiries or coordinating with the right CMA CGM team, support is always just a call or message away.
• Efficient and Fast Solutions: The service is structured to quickly address customer needs, minimizing downtime and allowing clients to focus on growing their businesses without unnecessary delays.
• Personalized Shipment Monitoring: Customers will receive proactive updates and alerts from concierge agents, as well as continuous monitoring of their shipments by the relevant CMA CGM teams at each stage of the journey.
• Custom Analytics Reports: Tailored analytics reports are available on demand, providing customers with insights and data relevant to their specific challenges.

“My Exclusive Concierge” is available across CMA CGM, ANL, and CNC brands, accessible through the SpotOn online quotation tool or via the company’s sales team.

For more information, discover how “My Exclusive Concierge” can enhance your shipping experience.

Media Contact:

media@cma-cgm.com

SOURCE: CMA CGM