Capgemini report reveals enterprise Gen AI adoption has increased fivefold since 2023 but governance and readiness lag behind

Capgemini report reveals enterprise Gen AI adoption has increased fivefold since 2023 but governance and readiness lag behind

(IN BRIEF) Capgemini’s latest research shows that enterprise adoption of generative AI has grown fivefold since 2023, with 30% of organizations scaling Gen AI today compared with just 6% two years ago. Nearly all organizations are piloting or implementing AI capabilities, and six in ten expect AI to act as a team member or supervisor within the next year. Investment in Gen AI is rising, with 12% of IT budgets now allocated, but rapid expansion has also caused unexpected cloud cost surges, pushing companies toward smaller, cost-efficient models. The report highlights strong growth in AI agents and multi-agent systems, though most organizations still lack adequate governance frameworks, with 71% not fully trusting autonomous agents. Capgemini stresses the need for secure data environments and restructured operating models to balance human and AI collaboration for sustainable value.

(PRESS RELEASE) PARIS, 6-Sep-2025 — /EuropaWire/ — The Capgemini Research Institute today published its third annual study, Harnessing the value of AI: Unlocking scalable advantage, revealing that enterprise adoption of generative AI (Gen AI) has expanded fivefold in just two years. Nearly one-third of organizations are already fully or partially scaling Gen AI, compared with only 6% in 2023, and 93% are at least piloting the technology. Despite this rapid growth, the report finds that enterprise readiness is struggling to keep pace, with companies facing increasing challenges around costs, workforce adaptation, and governance.

The study highlights that six in ten organizations expect AI to function as an active team member or supervisor of other AI systems within the next year, up from 44% today. Yet two-thirds acknowledge they will need to restructure teams to enable effective human-AI collaboration, signaling a major organizational shift in how work is structured.

Investments and cost pressures
According to the research, 88% of organizations increased Gen AI investment in the past year by an average of 9%, with the technology now accounting for 12% of IT budgets. While 79% of companies are satisfied with their early results, more than half reported unexpected spikes in cloud costs, with scaling efforts creating “bill shocks.” Many firms are therefore exploring small language models (SLMs) to balance performance and cost efficiency.

The rise of AI agents and multi-agent systems
The report also identifies strong momentum behind AI agents, with executives across product design, R&D, marketing, and sales expecting AI agents to handle business processes within the next 3–5 years. Nearly 45% of organizations scaling AI agents are also experimenting with multi-agent systems, which coordinate multiple agents to complete complex tasks. Furthermore, 38% believe agents will evolve into self-learning systems with minimal human oversight in the near term.

However, trust remains a major issue: 71% of organizations do not yet fully trust autonomous AI agents for enterprise use, and governance frameworks are lagging. Only 46% of organizations have formal AI governance policies in place, and even among those, compliance is inconsistent.

Industry perspectives
“Enterprise adoption of AI is scaling faster than almost any technology we’ve seen before, with companies experimenting with AI across all functions,” said Franck Greverie, Chief Technology & Portfolio Officer and Group Executive Board Member at Capgemini. “But rapid adoption doesn’t necessarily translate into tangible ROI. Enterprises must establish solid data foundations in trusted, secure environments, and embrace new operating models where human-AI collaboration is carefully balanced. That’s the formula for real business outcomes.”

Methodology
The report draws on a survey of 1,100 executives from organizations with revenues above $1 billion, spanning 11 industries and 15 countries across North America, Europe, and Asia-Pacific. Conducted in May 2025, the survey reflects the perspectives of director-level and above executives.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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About the Capgemini Research Institute

The Capgemini Research Institute is Capgemini’s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times – an industry first. Visit us at https://www.capgemini.com/researchinstitute/

Media Contact:

Antara Nandy
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Email: antara.nandy@capgemini.com

SOURCE: Capgemini