Tag Archives: first-call resolution rates

The new EXALEAD OneCall from Dassault Systèmes lowers contact center average call length and increases first-call resolution rates

Information Intelligence Application for Contact Center and Frontline Sales Agents Lowers Average Call Length and Increases First-Call Resolution Rates VELIZY-VILLACOUBLAY, France, 12-7-2013 — /europawire.eu/ — Dassault Systèmes (Euronext Paris: #13065, DSY.PA), the 3DEXPERIENCE Company, world leader in 3D design software, 3D Digital … Read the full press release